Think back to the last time you prepared for an important meeting. Perhaps you needed to convince a prospective client to do business with your organization. Or maybe you had to present to executive board members, and you knew that they would be peppering you with questions about your proposal. Whatever the situation, chances are that you were nervous about the meeting; and practicing in front of a mirror may not have helped you overcome your anxiety, especially with respect to answering difficult questions.
Monday, August 15, Purpose This exercise helps delegates to practice communicating assertively.
Assertive communication as opposed to passive or aggressive communication is usually the best way to handle aggressive communication.
The focus of this exercise is on learning how to constantly use assertive communication and not necessarily only at the beginning of a conversation.
Objective Respond assertively to another group no matter how they respond to you. What You Need Setup Divide the delegates to an even number of groups. Pair each two groups together and explain that groups will be role playing a conversation between two people. It is their choice to choose a subject for the conversation so long as it is something the groups disagree on.
The conversation is fully recorded on paper. So each group should write one statement on the paper and pass it to the other group. The other group, after thinking about their reply can write it and pass it back.
One group should only respond assertively and the other group has a choice to respond anyway they like; aggressively, passively or assertively. Allow the conversation to carry on for at least 8 statements on each side.
Ask groups to provide feedback to each other about their conversation. Mix all groups in a way so that those groups who have not been assertive can now be assertive. When conversations are completed, encourage a feedback session.
Bring everyone back and follow with a discussion. Timing Explaining the Exercise: Was it easy to become aggressive as soon as the other group showed aggression? What happened when the other group was passive?
How did you feel about the lack of body language? Did you feel it was more difficult to show assertiveness or did it not matter?Role Playing Role-playing exercises allow business professionals to develop their workplace communication skills by practicing how to respond to difficult situations.
Aug 03, · There's nothing wrong with handing your employees a few handouts on conflict resolution. But if you really want them to learn some valuable lessons about dealing with aggressive customers, stage.
Interpersonal Communication and Role Play: Channeling Your Inner Diva. David Smidt, Ph.D. July 23, As You Like It (whether you like it or not): The World Is Your Stage.
Consider Shakespeare’s notion that the world is a stage and that we are merely players. Imagine for a moment that your life is an endless series of semi-. Role Playing. Role-playing exercises allow business professionals to develop their workplace communication skills by practicing how to respond to difficult situations.
50 Communications Activities, Icebreakers, and Exercises 12 Variations: Ask participants to share situations, problems, and challenges at work in which communications played a critical role, both in the cause and solution. Nov 21, · Body Language secrets, How to Deal with Difficult People, Danger Phrases, Power Phrases, and more!
- Duration: Effective Communication Skills With Dan .